Riverford Organic Vegetables Ltd operates their Riverford Home Delivery (RHD) service through a set of over 25 franchises operating across the South of England and is continuing to expand nationally.
Customer orders are typically placed and maintained directly with their local franchisee, however order requirements can additionally be fed through to Riverford’s telesales team.
Previously, franchisee orders came in to Riverford by fax and then had to be manually entered in to Riverford’s Sage Line 100 accounting system.
The franchisee buys daily from Riverford the required produce to fulfil all of that day’s orders. The franchisee then sells each order directly on to the customer.
Franchisees maintained their customer details and orders through a stand-alone Microsoft Access database installed upon their own PC. The Access application enabled the franchisee to build up a ‘round sheet’ for each day displaying every order in sequence that they were to be delivered. Customer invoices were also created by the system.
Franchisees were running several different versions of the Microsoft Access system and had various strategies for data back-up.
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